Privacy policy

At Method we take your privacy seriously. This policy explains what information we collect when you visit our store, how we use it, and how we keep it safe. We'll never sell your data or spam your inbox.

Information We Collect
When you visit our store we collect certain information automatically, including your IP address, browser type, pages visited, and how you found us. When you make a purchase we collect your name, email address, shipping address, phone number (if provided), and payment information. Payment details are processed securely through Shopify Payments and we never see or store your full card details.

How We Use Your Information
We use your information to process and fulfil your orders, send order confirmations and shipping updates, respond to your questions and enquiries, and improve our store and products. If you opt in to marketing we may also send you promotional emails. You can unsubscribe at any time using the link in every email.

Sharing Your Information
We do not sell your personal information. We share your information only with trusted third parties who help us operate our store, including:
- Shopify (our ecommerce platform)
- Shopify Payments and other payment processors
- Our fulfilment and shipping carriers
- Klaviyo (our email marketing platform)
- Meta and Google (for advertising and analytics)
- Microsoft Clarity (for site behaviour analysis)
These parties are required to keep your information secure and use it only for the purposes we engage them for.

Cookies
Our store uses cookies to keep track of your cart, remember your preferences, and understand how people use our site. You can disable cookies in your browser settings but this may affect how the store functions.

Your Rights
Under the Australian Privacy Act 1988, you have the right to access, correct, or delete your personal information at any time. You can also request a copy of the personal information we hold about you. To exercise any of these rights please contact us at onlymethod.supplements@gmail.com and we will respond within 30 days.

Data Retention
We retain your personal information for as long as necessary to fulfil your order and comply with our legal obligations under Australian law (typically 7 years for tax and consumer law purposes). If you would like your data deleted please contact us directly.

Data Security
We use industry-standard security measures to protect your information. Your payment details are encrypted using SSL technology and processed by PCI-compliant payment processors. While no method of transmission over the internet is 100% secure, we take reasonable steps to protect your data.

International Data Transfers
Some of our service providers (including Shopify, Klaviyo, Meta, and Google) may process your data in countries outside Australia. By using our store, you consent to your data being transferred and processed in these locations. These providers are bound by data protection agreements that meet Australian privacy standards.

Children's Privacy
Our store is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children.

Changes To This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date at the top. Significant changes will be communicated via email if you're on our mailing list.

Contact
If you have any questions about this Privacy Policy, how we handle your data, or to make a complaint, please contact us at:

Method
Email: onlymethod.supplements@gmail.com
Website: onlymethod.us

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.